Reservations
Payments
In case a third party wants to pay for the reservation, it is not a problem, in that case, we kindly ask you to contact us by email and we will send you the link to fulfill the payment via bank transfer. In the case that this payment procedure is not followed, be aware that a different payment method will be requested upon arrival.
Tourist tax is a municipal tax for paid accommodation in Amsterdam. The Amsterdam city council requires each tourist to pay 12,5% of the total room price to improve the city and its facilities.
Arrival
Our sister hotel, The Highlander, is also willing to assist you with any request outside The Highland House opening hours.
The Highlander Hotel’s address: Nieuwezijds Voorburgwal 98-100, 1012 SG Amsterdam
The Highlander Hotel’s phone number: +31 (0)20 627 38 82
The Highlander Hotel’s email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Visit our directions and parking page for more information.
During your stay
Departure
Rates
- In case of Cancellation more than 3 months before the arrival date, the Customer is obliged to pay 10% of the Reservation Value to the Hotel Establishment.
- In case of Cancellation more than 2 months before the arrival date, the Customer is obliged to pay 15% of the Reservation Value to the Hotel Establishment.
- In case of Cancellation more than 1 month before the arrival date, the Customer is obliged to pay 35% of the Reservation Value to the Hotel Establishment.
- In case of Cancellation more than 14 days before the arrival date, the Customer is obliged to pay 60% of the Reservation Value to the Hotel Establishment.
- In case of Cancellation more than 7 days before the arrival date, the Customer is obliged to pay 85% of the Reservation Value to the Hotel Establishment.
- In case of Cancellation 7 days or less before the arrival date, the Customer is obliged to pay 100% of the Reservation Value to the Hotel Establishment.
Payment and Guarantee
Rooms need to be guaranteed by credit card authorization or up-front payment in accordance with cancellation policy values. The signers of the contract are responsible for payment, guarantee and penalties (if applicable).